Terms & Conditions
Cancellation Policy
All deposits and payments made prior to and after the event date are non-refundable. If the customer cancels before the event date, the Company may, at its sole discretion, issue a credit for future use. This credit is at the Company’s discretion and is subject to availability.
If the customer wishes to cancel or reschedule their event, written notice via email must be provided to D3JE LLC DBA House Of Party Rentals at least 7 days prior to the event.
For cancellations due to inclement weather 48 hours before the scheduled delivery, written notice via email must be provided to D3JE LLC DBA House Of Party Rentals. Any payments made can either be transferred to a rescheduled event or held as a credit to be used within one year from the original event date. Rescheduled events are subject to availability. Any deposit payments made for a rescheduled event will be held as credit and must be used within one year from the original event date.
Non-weather-related cancellations with less than 7 days' written notice are subject to a 30% cancellation fee. Non-weather-related cancellations with less than 72 hours' notice are subject to a 50% cancellation fee.
Weather-related cancellations with less than 48 hours' notice are subject to a 30% cancellation fee. Cancellations made after setup has begun are subject to a 100% cancellation fee.
Weather Policy
D3JE LLC DBA House Of Party Rentals reserves the right to cancel or postpone any event based on the weather forecast for the scheduled event date. Operating equipment is unsafe under the following conditions: sustained winds or gusts over 20 MPH, lightning, heavy rain, severe weather warnings, and threats of tropical storm or hurricane conditions.
We will provide guidance if conditions are deemed hazardous to participants or equipment. If inclement weather is possible but does not pose an immediate safety concern, D3JE LLC DBA House Of Party Rentals will give the customer the option to accept the delivery, reschedule, or cancel (subject to the cancellation terms listed above). If the customer chooses to accept delivery, full payment is required regardless of use due to weather, electrical outages, or any other unfavorable conditions. No refunds will be issued under these circumstances.
Order Modifications
Changes to orders are subject to availability. Any items removed from the order after confirmation that are not replaced with items of equal or lesser value will incur a 30% cancellation fee. Changes to event start/end times or delivery/pickup windows with less than 48 hours' notice are subject to a fee of 15% of the order total, plus any applicable rental fees. Changing the event date with less than 7 days' notice will incur a 30% fee.
Delivery and Pickup Terms
The customer grants D3JE LLC DBA House Of Party Rentals permission to enter the property for delivery, setup, and pickup of rental equipment, and warrants they have the authority to grant such permission.
The customer agrees that if D3JE LLC DBA House Of Party Rentals is unable to access the rented items upon pickup due to obstacles such as locked doors, gates, parked cars, etc., D3JE LLC DBA House Of Party Rentals may use any reasonable and non-destructive means to bypass these obstacles.
The customer agrees to indemnify, defend, and hold D3JE LLC DBA House Of Party Rentals harmless from any claims or costs arising from the retaking of equipment.
Any delivery requiring elevation, or any delivery/pickup occurring after 7 PM, will incur an additional fee of $100. Deliveries or pickups after 12 PM will incur a fee of $200.
Attendant services for bounce houses or concession machines are available at a rate of $25 per hour (minimum of 3 hours). Broward parks require attendants for bounce houses and inflatables. Setup of tables, chairs, linens, and tabletop items is not included in rentals but may be requested for an additional fee per item.
All rentals must be returned in the same condition and stacked as they were delivered. Upon the drivers' arrival, please ensure someone is onsite to direct them to the drop-off location. Driver wait times cannot exceed 10 minutes.